Contact God Odds Casino Support
Contact support
For help with this website, email our support team at [email protected]. Describe the issue and include the page or feature involved.
Account and payment queries
Choose a clear subject so your message identifies the help you need.
| Your query | Useful details to include |
|---|---|
| Trouble signing in | Your username and the error shown |
| Deposit or withdrawal query | Transaction reference, date and amount |
| Game issue | Game name, round reference if available, and a description of what happened |
| Complaint | The events involved, relevant references and the outcome you are requesting |
For account recovery with the God Odds operator, send your message from the email used to register and verify your account. If a password-reset message has not arrived, check the spam folder before contacting support. Never include your password in a support message.
Operator support and complaints
Usoftgaming N.V., the God Odds operator, describes its support service as available throughout the week, day and night. Its FAQ allows up to 72 hours for a request; this is not a guaranteed resolution time for messages sent to us.
The operator's terms require complaints about game outcomes or other activity to reach it in writing by email within 14 days of the incident. Include enough information to identify the issue: account details, relevant game or payment references, dates, amounts and any useful screenshots.
Usoftgaming N.V. handles complaints under its Complaint Handling Policy, which sets the acknowledgement, investigation and response times. If the outcome remains unsatisfactory, its terms provide for escalation to CADRE through the procedure in that policy. The operator's complaints process applies to the casino account; sending an enquiry to us should not be treated as submitting that complaint to the operator.